This Shipping & Delivery Policy outlines the formal transit protocols, timeframes, and operational frameworks established by Tapestrybinco for the conveyance of our decorative wall textiles to our consumer base across Europe and international destinations.
All transactions and logistics management initiated through www.tapestrybinco.com remain subject to these official regulatory provisions.
- Dispatch Location & Dispatch Framework
To remain in complete conformity with Singapore business disclosure mandates and European e-commerce transparency directives, all structural consignments are prepared and dispatched from our primary physical operational facility:
Address: 200 Jln Sultan, Singapore 199018
Email: wall@tapestrybinco.com
Tel: +65 6293 7833
- Processing and Order Preparation Timeframe
Prior to formal transit handing, each purchase undergoes systematic preparation and inspection at our facility to verify product conformity.
Order Processing Window: All received orders are processed and prepared for courier collection within 1 to 3 business days following formal checkout settlement.
Operational Days: Order processing occurs exclusively during standard working days (Monday through Friday, excluding official public holidays observed in Singapore).
- Shipping Timeframes and Logistics Carriers
We facilitate the transit of our decorative textile items to European regions through premium priority carriage net services to ensure systematic routing. We cooperate exclusively with established international logistics organizations, including DHL, FedEx, and UPS (Priority Services).
Estimated Delivery Window: Following dispatch from our facility, standard transit to European destinations spans 7 to 12 business days.
Transit Modifications: Whilst standard transit windows are routinely met, comprehensive shipping timelines may be subject to localized customs inspections or seasonal courier volume variations within the destination country.
- Automated Tracking and Milestone Notifications
To provide clarity and visibility concerning your shipment, our operational structure utilizes automated electronic communication tracking. Milestone notifications are transmitted directly to the email address provided by you at checkout during the following intervals:
Initial Dispatch: Issued immediately upon courier collection, containing your formal tracking reference number.
Hub Sorting Entry: Issued when the parcel arrives at primary international logistics transfer stations.
Local Delivery Assignment: Issued when the parcel is assigned to the local courier for final destination delivery.
- Extended Delays and Investigation Protocol
In the exceptional event that an order exceeds the standard estimated transit window, we maintain a proactive framework to address the matter systematically.
Initiation of Inquiry: Upon customer notification regarding a delayed parcel, we will immediately initiate a formal investigation with the respective carrier (DHL, FedEx, or UPS).
Resolution Criteria: Based upon the verifiable findings of the carrier investigation, we will promptly arrange either a full refund of the completed transaction value or execute a priority replacement dispatch at no additional expense to the customer.
- Transfer of Risk (European Union Alignment)
In strict conformity with European consumer protection legislation, the risk of damage or loss to items remains with Tapestrybinco throughout the shipping process. The risk transfers to the consumer only upon the point where you, or a designated third party nominated by you, takes physical possession of the package. - Governing Law
This Shipping Policy and all subsequent delivery agreements are governed exclusively by and construed in accordance with the laws of Singapore. Any legal claims, disputes, or administrative challenges relating to transit shall be submitted to the exclusive jurisdiction of the competent courts of Singapore.
