- Corporate Identity & Domain
Who operates this website?
www.tapestrybinco.com and the Tapestrybinco brand are owned and operated by our corporate entity registered in Singapore, located at 200 Jln Sultan, Singapore 199018.
- Ordering & Payment Methods
What payment methods do you accept?
We accommodate standard international payment options for your convenience. You can complete your transaction using major credit and debit card networks including Visa, Mastercard, and American Express. Additionally, we support contactless mobile payment configurations and digital wallets, specifically Apple Pay and Google Pay.
- Shipping & Delivery Framework
Which shipping couriers do you utilise, and what is the timeframe?
We facilitate the transit of our wall tapestries to European destinations via priority carriage networks, cooperating with premium international couriers including DHL, FedEx, and UPS (Priority Services).
How long does delivery take?
Standard delivery to European regions typically takes 7 to 12 business days following order dispatch.
Will I receive tracking updates for my shipment?
Yes. To maintain operational transparency, our system transmits automated tracking updates directly to the email address provided during checkout. These notifications are sent at critical milestones, including initial dispatch, arrival at primary sorting hubs, and local delivery assignment.
What occurs if my package exceeds the standard transit window?
In the rare event that a shipment exceeds the standard delivery timeframe, please notify us. We will immediately open a formal inquiry with the respective carrier. Depending on the verifiable outcome of the carrier investigation, we will issue either a full refund of the order value or arrange a replacement dispatch.
- Returns, Cancellations, & Damages
What is your return policy for European customers?
In accordance with European consumer protection directives, customers residing within the European Union and the European Economic Area (EEA) possess a statutory Right of Withdrawal. You are entitled to withdraw from the purchase contract without assigning any reason within 14 days from the date on which you, or a designated third party, takes physical possession of the items.
How do I initiate a statutory return?
To exercise your right, you must send a clear written notice to our customer support email: wall@tapestrybinco.com within the 14-day period.
What should I do if my wall tapestry arrives damaged or defective?
We inspect our textile items closely prior to dispatch. However, if an item arrives with structural flaws or imperfections, you are fully covered. Please email our support team at wall@tapestrybinco.com within 14 days of receipt, including your order details and clear photographic evidence of the defect.
Do I need to ship the damaged item back?
No. Once the photographic evidence is verified by our administrative team, we will process a complete refund or issue a replacement item. No return of the damaged item is required, saving you the inconvenience of return transit.
- Legal Jurisdiction & Data Contact
Which laws govern my purchases?
These terms, along with all sales agreements initiated through www.tapestrybinco.com, are governed exclusively by the laws of Singapore. Any formal legal proceedings or contractual interpretations shall be subject to the exclusive jurisdiction of the competent courts of Singapore, respecting mandatory consumer notifications applicable within your country of residence.
How can I contact customer support directly?
For any further enquiries or formal documentation, please contact our dedicated channels:
Email: wall@tapestrybinco.com (Please leave your inquiry; our operational structure ensures a formal response within 24 hours)
Telephone: +65 6293 7833
