This Privacy Policy outlines how www.tapestrybinco.com (referred to as “we”, “us”, or “our”) collects, processes, utilises, and retains personal data provided by visitors and customers residing in Europe, Singapore, and internationally.
We operate in strict conformity with the Singapore Personal Data Protection Act (PDPA) and the European General Data Protection Regulation (GDPR).
- Data Controller
The legal entity responsible for the collection and processing of your personal data is the owner of the domain:
Brand Name: Tapestrybinco
Address: 200 Jln Sultan, Singapore 199018
Email: wall@tapestrybinco.com
Tel: +65 6293 7833
- Personal Data We Collect
To process your orders and maintain efficient customer relations, we collect necessary informational categories, including:
Identity Data: Full name, title.
Contact Data: Delivery address, billing address, email address, telephone number.
Transaction Data: Details concerning items purchased and completion of transaction history.
- Payment Processing and Third-Party Transfer
We do not store or process debit or credit card information directly on our servers. All financial transaction execution is handled externally by our designated payment processor.
Payment Processor: Stripe
Data Handling: To complete your purchase, necessary transaction information is transferred securely to Stripe. Stripe manages this personal data in accordance with its own strict privacy protocols and global payment industry financial compliance standards.
- Data Retention Period
We retain your personal information only for as long as is strictly necessary to fulfil the operational purposes outlined in this policy, or to comply with mandatory statutory laws.
Order and Transaction History: In accordance with corporate, financial, and tax legislations established in both Singapore and the European Union, standard customer transaction records are retained for a duration of seven (7) years from the date of the completed transaction.
Customer Support Records: General correspondence and email inquiries are retained for up to two (2) years following resolution to ensure consistency in communication.
- Legal Basis for Processing (GDPR Alignment)
For individuals residing within the European Economic Area (EEA), our legal grounds for processing data include:
Contractual Necessity: Processing is compulsory to fulfil your order and manage deliveries.
Legal Obligation: Processing is required to comply with prevailing statutory tax and accounting rules.
Legitimate Interests: Processing enables efficient response to your direct customer support queries.
- Data Subject Rights
Under the PDPA and GDPR frameworks, you possess specific legal rights regarding your personal information, which may include the right to:
Request access to the personal data we hold.
Request rectification of inaccurate information.
Request erasure of your data when statutory retention mandates have elapsed.
Object to or restrict specific processing operations.
To exercise any of these statutory rights, please submit your formal request via our primary communication channel: wall@tapestrybinco.com.
- Governing Law and Jurisdiction
This Privacy Policy and all matters relating to data management are governed by and construed in accordance with the laws of Singapore. Any formal claims or legal proceedings arising hereunder shall be subject to the exclusive jurisdiction of the courts of Singapore.
