At Tapestrybinco, managed via www.tapestrybinco.com, we are committed to offering clear and transparent transactional frameworks for our customers across Europe and international destinations. This Return & Refund Policy details your statutory rights, cancellation frameworks, and the procedures established for order reversals.
- Statutory Right of Withdrawal (European 14-Day Returns)
In strict accordance with European consumer protection legislation, consumers residing within the European Union and the European Economic Area (EEA) possess a statutory Right of Withdrawal from their purchase contract without assigning any reason.
Cooling-Off Period: The withdrawal window automatically expires 14 days from the date on which you, or a designated third party nominated by you, takes physical possession of the items.
Notification: To exercise your right of withdrawal, you must notify our administrative support team via a clear written notice transmitted to wall@tapestrybinco.com before the 14-day duration elapses.
Return Address: For customers exercising their right of withdrawal, items must be dispatched to our designated corporate receiving facility at:
800 North Bridge Road, #01-01, 200 Jln Sultan, Singapore 199018
Condition of Items: Returned items must remain in their original condition and configuration, free from indicators of secondary usage, to qualify for a standard contractual reversal.
- Damaged, Defective, or Non-Conforming Items
We inspect each textile order carefully prior to transit assignment. In the exceptional event that your item arrives with structural defects or damage sustained prior to your receipt, your rights are fully protected.
Notification Protocol: Please contact customer support via wall@tapestrybinco.com within 14 days of physical possession. Your notification should incorporate your formal order details along with clear photographic evidence illustrating the verified defect or damage.
Remedy and No-Return Privilege: Upon administrative verification of the photographic evidence, we will process either a complete order refund or execute a replacement dispatch according to your preference. No return of the damaged item is required. You will not be requested to return the defective component back to our Singapore facility.
- Shipping Delays and Transit Non-Delivery
We utilize established priority networks, cooperating with international couriers including DHL, FedEx, and UPS (Priority Services), to facilitate transport to European destinations within an estimated window of 7 to 12 business days.
Milestone Updates: Automated electronic updates are systematically dispatched to your registered email address at critical operational intervals (including order dispatch, sorting hub arrival, and local carrier delivery assignment).
Investigation Framework: If your consignment exceeds the standard delivery timeframe, please contact our support team. We will immediately initiate a formal inquiry with the respective carrier. Based upon the objective and verifiable outcome of the carrier review, we will promptly process either a complete refund of the order value or arrange a priority replacement dispatch.
- Refund Processing and Financial Reimbursement
When a refund is approved under the provisions of this policy, the financial reversal is executed automatically back to the original funding source used during checkout.
Accepted Payment Instruments: Refunds are processed back to the specific payment instrument utilized for the transaction, which includes major card networks — Visa, Mastercard, and American Express — as well as contactless mobile configurations and electronic wallets, specifically Apple Pay and Google Pay.
Processing Timeframe: Following institutional approval, refunds are dispatched immediately from our ledger. The physical appearance of credit sums on your statement depends on your respective card provider or financial institution’s standard processing cycles, which routinely take between 5 to 10 business days.
- Governing Law and Legal Jurisdiction
This Return & Refund Policy and all subsequent sales cancellations are governed exclusively by and construed in accordance with the laws of Singapore. Any formal contractual challenges or claims arising directly hereunder shall remain subject to the exclusive jurisdiction of the competent courts of Singapore, without prejudice to mandatory statutory directives applicable within the European Union.
